Important Information Regarding Online Purchases at CharriolUpdated a year ago

At Charriol, we aim to provide our customers with a seamless shopping experience, whether online or in our physical stores. However, there are certain policies and limitations regarding online purchases that we want our customers to be aware of to ensure clarity and transparency.

Delivery to Physical Stores Not Available

While we strive to offer convenience and flexibility in shopping with us, it's important to note that customers who make purchases on our website cannot opt to have their orders delivered to our physical stores. All orders placed online will be shipped directly to the address provided during checkout. This ensures that you receive your items promptly and efficiently, directly to your desired location.

Online Purchases Not Eligible for In-Store Exchanges

Additionally, we want to clarify that products purchased through our website cannot be exchanged at our official boutiques or authorized retailers. We understand the importance of being able to exchange items conveniently, but due to logistical reasons, we're unable to accommodate in-store exchanges for online purchases. However, we offer hassle-free return options for online orders, as outlined in our return policy.

Efficient Online Return Process

If, for any reason, you're not completely satisfied with your online purchase, we offer a straightforward return process. Simply follow the instructions provided on our website to initiate a return within the specified timeframe, and our customer service team will assist you throughout the process. Once your return is received and processed, you'll be issued a refund according to our refund policy.

Customer Satisfaction Remains Our Priority

At Charriol, your satisfaction is our utmost priority, and we're committed to providing you with the highest level of service. While we understand that certain limitations may apply to online purchases, we're continually working to enhance your shopping experience and address any concerns you may have.

Conclusion

We appreciate your understanding regarding the policies outlined above. By clarifying these details, we aim to ensure that your online shopping experience at Charriol is smooth, transparent, and enjoyable. Should you have any questions or require further assistance, please don't hesitate to contact our customer service team. Thank you for choosing Charriol for your luxury jewelry needs, and we look forward to serving you again in the future.